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Reynolds+Cycling+LLC
Job Title: Service/Warranty Representative
Industry Sector: Bike
Job Categories: Tech Rep

 Contact Information
 
Company Name: Reynolds Cycling LLC
  Address: 9091 Sandy Pkwy
Sandy, UT 84070
United States
  Company Phone: 801-565-8003
Web Site: http://www.reynoldscycling.com

Job Description
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The Position: Service/Warranty Representative

POSITION SUMMARY

Reynolds is looking to add to its customer facing Service Team. The ideal candidate will be a service-centric member of the team and will possess strong trouble shooting skills. The candidate must possess strong written and verbal communication skills, and be able to explain technical details to a variety of service people—from professional mechanics to amateurs. They will be working both individually, as well as part of a team toward a common goal. Strong mechanical knowledge and a positive attitude will be critical to this position. 


POSITION REQUIREMENTS

    ·         Work with Bicycle Shops (IBDs) and end users on a variety of service related issues

    ·         Provide trouble shooting tips over the phone or via email to Bicycle Shops and end users

    ·         Create and process service tickets for return and repair of product

    ·         Evaluate service work for root cause of damage

    ·         Provide front line feedback for Reynolds Engineering and manufacturing teams

    ·         Some hands on service work will be required—e.g. wheel building, hub rebuilds, etc.


SKILLS DESIRED

  • Proficiency in Microsoft Office products including Word, Excel. Outlook and PowerPoint
  • Operate Reynolds’ Jeeves ERP system for order entry and enters service orders and updates information on Reynolds website database
  • Passionate, friendly, outgoing, eager-to-learn attitude
  • Knowledge of both road and mountain bikes

POSITION COMPENSATION

POSITION BENFIT

  • 9- 80 work schedule
  • Benefits offered: Medical, Dental, Vision, Life, Flex Spending, 401K, Vacation Pay and 10 paid holidays per year.

POSITION COMPENSATION

  • Dependent Upon Experience


Job Location: Sandy, UT
Country: United States
Position Type: Full Time
Employee May Telecommute: No
Job seekers must live within: No preference
Required to Relocate:
Willing to Travel:
Required Experience Required: 3-5 years


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