Assistant Manager

Posted by Douglaston Salmon Run on 04/16/2025

Job Basics

Industry Sector: Fishing

Job Categories: Customer Service, Ecommerce Management, Hospitality & Lodge Staff, Management, Marketing & Digital Marketing, Operations, Retail - Sales, Sales - Inside - Product & Reservations, Social Media - Digital Marketing

Company Type:

State: NY

City: Pulaski

Country: United States

Required Experience: 0 - 1 year

Contact Name: Garrett Brancy

Business Phone: 315-298-6672

Job Type: Full Time

Salary: $50-$60,000/yr

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Job Title: Assistant Manager

Summary: The Assistant Manager plays a crucial role in supporting the Manager to ensure all aspects of the business including sales, staff management, guest services, and daily operations work in concert to deliver a consistently memorable fishing experience for the guest. This position requires a strong work ethic, flexible scheduling, excellent communication & interpersonal skills, and a passion for the outdoors. The Assistant Manager directly assists with supervising the Guest Services staff and assists with the River Patrol, Housekeeping, and Maintenances staffs in the Manager’s absence. The Assistant Manager helps oversee and administer corporate technology systems, marketing, and social media accounts. Assists the Manager with all other duties to ensure the company’s continued success by performing the following duties:

Essential duties and responsibilities include the following.  Other duties may be assigned.

1.       Guest Services:

a.       Directly assists with the supervision of the Guest Services staff including recruiting, interviewing, hiring, training, and delegating responsibilities as needed

b.       Maintains and improves a positive work environment to motivative staff to deliver DSR’s high standards for guest satisfaction

c.       Greets and assists guests in a friendly and professional manner; provides advice on DSR products and services along with fishing techniques, conditions, and locations

d.       Works directly with guests to reserve and purchase DSR products and services. Holds a lead role in taking corrective action including responding to escalated customer service inquiries to address gaps in services delivered in a professional, timely, and effective manner. Interacts with guests predominantly in person in addition to responding to guest phone calls, emails, social media responses

e.       Prepares and sends mass communications to DSR guests and the public as required

2.       Technology:

a.       Works with DSR’s technology partners to administer, maintain, and troubleshoot all corporate technology systems, including but not limited to: DSR’s website, point of sale, various printer types, MS Office suit, Google Drive suit, telephone services, internet services, TV streaming apps and services

b.       Identifies and implements new technologies to improve operations

c.       Creates standard operating procedures and trains all employees on technology use and functions

3.       Operations:

a.       Assists with the management of all Maintenance, Housekeeping, and River Patrol departments in the Manager’s absence

b.       Assists with the developing, implementing, and upholding workplace policies and procedures to DSR’s high standards

c.       Maintains an organized and comprehensive filing system for business and employee information according to company, state, and federal requirements

d.       Reviews, generates, and provides business reports to Manager and Ownership as required

e.       Purchases supplies as needed

4.       Retail:

a.       Assists the manager with all aspects of operating DSR’s store including design, inventory, ordering, display, and sale of products

b.       Maintains a clean and organized store

5.       Marketing:

a.       Assists with the promotion and sales of all DSR products and services

b.       Communicates with guests and promotes the business through a general working knowledge of social media platforms including Facebook & Instagram

c.       Assists with public relations to include attending and presenting at industry meetings and events

d.       Works with the Manager and DSR’s marketing consultants to strategize, develop, and implement advertisements and marketing campaigns

6.       Availability:

a.       Primarily works afternoon into late evening shifts and works early morning shifts as required

b.       Works extended hours, weekends, and holidays as required

c.       Remains available via phone, when not at work, for emergency contact

 

Knowledge, Skills and Other Abilities:

·       Detail oriented

·       Ability to work independently and lead a team

·       Interpersonal communication skills, including conflict resolution

·       Time management

·       Coaching & mentoring skills

·       Oral & written communication skills

·       Maintains a positive and professional attitude & solution-oriented approach

·       Maintains a working knowledge of current industry trends and best practices

·       Ability to speak effectively before individuals or groups of customers and employees of the organization

 

Benefits:

·       Health insurance

·       Paid time off

·       Personal fishing access to the DSR property

·       Guest fishing access to the DSR property (terms apply)

·       Employee discounts

About Douglaston Salmon Run

Since its inception, DSR has focused on developing an angling experience for those who value respect for nature and their fellow anglers, as much as catching fish. DSR’s attentive staff work year-round to deliver this experience to our guests and keep DSR clean, accessible, and a good value. Our mission is to create memorable outdoor experiences for our guests by providing exceptional hospitality along with sustainable land use and wildlife management.